Thank you for shopping with Navemporium! We aim to provide you with excellent service and an enjoyable shopping experience. This shipping policy outlines the terms and conditions related to the shipping and delivery of our products. We are giving Free Shipping over $75 Worldwide.
1. Shipping Time
- Processing Time: Once your order is placed, it will be processed within 1-2 business days (excluding federal holidays).
- Shipping Time: After processing, your order will be shipped and delivered within 3 to 12 business days, depending on your location and the shipping method chosen.
- Business Days: Business days are Monday through Friday, excluding federal holidays.
2. Shipping Methods
We offer the following shipping methods to meet your needs:
- Standard International Shipping: Free for all orders. Estimated delivery time is 3 to 12 business days.
3. Shipping Costs
- Standard International Shipping: Free of charge over $75.
4. Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to become available.
5. Shipping Restrictions
- We currently ship to most countries worldwide. However, due to certain restrictions, there are some countries we may not be able to ship to.
- If you have any questions about whether we can ship to your location, please contact our customer service team at info@navemporium.com.
6. Address Changes
Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us within 24 hours of placing your order.
7. Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us immediately at info@navemporium.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
- Please retain all packaging materials and damaged goods before filing a claim.
8. Customs, Duties, and Taxes
- All international orders may be subject to customs fees, import duties, and taxes (including VAT). These charges are not included in the item price or shipping cost and are the responsibility of the recipient.
- Customs policies vary widely from country to country; please contact your local customs office for more information.
9. Delayed or Failed Deliveries
- In rare cases, delivery may be delayed due to factors outside our control (such as customs delays, natural disasters, etc.). We appreciate your patience and understanding.
- If your order has not arrived within the estimated delivery time, please contact us at info@navemporium.com, and we will assist you in tracking your order.
10. Contact Us
If you have any questions or concerns regarding your shipping, please do not hesitate to contact us at:
- Email: info@navemporium.com
We are here to help and ensure your satisfaction with your shopping experience at Navemporium.
Thank you for choosing Navemporium Happy shopping!